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payment & shipping

 

Domestic Orders & Shipments

We ship domestic packages by  GNN Express. Estimate delivery times shipped via GNN Ground are usually 2-4 business days. After placing an order, please check your email for our Shipping Confirmation.

 

International Orders & Shipments

International Shipping Methods are by  FedEx. Estimate delivery times shipped via FedEx Ground are usually 15-20 business days. Custom processing delays may occur if a shipment is held for random custom inspection in the country where the shipment is going to. These types of foreign custom related delays are beyond our control.

 

Refused Shipments & Incorrect Shipping Addresses

Please make sure your shipping address is entered correctly while placing an order. If a shipped order is refused by customer upon attempted delivery, purchaser will be responsible for all shipping costs in addition, including the re-delivery charges. We will not be responsible for lost packages in the case of incomplete or incorrect shipping address entered during ordering.

Other delays that are beyond our control such as but not limited to: holiday schedules, natural disasters, weather conditions, etc. Shipping fees are not refundable under such circumstances.

You may monitor the status of your shipment at any time by going to FedEx Tracking page.

 

Duties & Taxes:

International customers are responsible for all the applicable custom duties and taxes of the destination country.

 

Payment

We currently have 2 type of Payment: 'Direct Bank Transfer' and 'Visa/Master Card'. 'Direct Bank Transfer' is the method which allows you to transfer your payment directly to our bank accounts (HSBC, ACB and VCB). And 'Visa/MasterCard' is the faster option of payment allows you to pay by your Credit Card securely through SenPay which is provided by FPT.

 

Note: If your country is not in the shipping countries list, please contact us via contact@peoniesboutique.com for more information.